Best of Class Customer Support and Training Services
Here at Sky we realize that getting your business going will require a little more than turning on your terminal and “Go”! Whether you need help with the onboarding process, setting up your new POS system or training to learn to utilize the software, we are here to help. Sky has a dedicated customer success team standing by to offer assistance with their expert knowledge of Sky’s software and services. Here are some services Sky has put in place to enhance your experience with the Sky Systemz’ platform.
Sky’s customer support team is always standing by to help you. Through customer support, you can receive assistance no matter what stage you are in with Sky. Our support team can help you with the registration process, installation with a product overview, setting up your POS, creating an online store, editing your POS or online store, payments or refunds and general ongoing tech support.
Sign up for access to our knowledge base. Here you will find answers to frequently asked questions, interact with other users, add comments to articles, check the status of your support tickets and more.
Sky is a true partner with our merchants. Sky’s customer success agents are ready to help your business with ongoing training regarding the use of our software. We provide Zoom-based, instructor-led training, live webinars with Q&A, recorded webinars, and one-on-one training.
So, if you’re a medium-sized business looking for a payments and business platform that has a customer success team that truly cares about your business, then look no further than Sky Systemz. Our Operationz & Business Management Suites of software are versatile and can handle all of your products, services, inventory, and merchant preferences. Not only do we provide the most versatile software available on the market, but we also offer “Pass the Fee" built right into your dashboard. Passing the fee allows your customers to pay credit card processing fees, instead of cutting into your bottom line. While this is optional, almost half of Sky merchants utilize this feature. If passing the fee is not for you, we still offer the lowest rates in the industry. If you process at least $20k a month, we are willing to negotiate customer pricing.
At Sky, we’d like to offer a 30-day challenge! Sign up for free with no contracts or commitments. If after 30 days you aren’t satisfied with our software, services or rates, no hard feelings! You can simply let us know you’d like to discontinue services, but we don’t think you’ll want to switch back! To get started, please fill out the request form below and a member of our team will contact you within the next 24 hours!