Setting You Up For Success

Premier customer support & trainning services

Starting your business takes more than just a system setup. From onboarding to mastering our software, Sky is here for you. Our Customer Success Team ensures a seamless experience with their deep expertise in Sky Systemz.

SKY Knowledge Base

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Register for exclusive access to our comprehensive knowledge base. Find answers to common questions, engage with our user community, comment on articles, and monitor your support ticket status.

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Contact Our Sales Team

Our Sales Team drives your success with our software solutions. We equip you to unlock
new opportunities and achieve your goals.

  • Email sales@skysystemz.com
  • Phone 1 (844) 398-3884
Book a Demo

Unparalleled 100% USA Support

Our Customer Success team is here to help you navigate our software and overcome any challenges.
With Sky, you’re part of a community committed to your business’s success.

  • Hours Monday - Sunday
    8:00 AM ET - 8:00 PM ET
  • Email support@skysystemz.com
    contact@skysystemz.com
  • Phone
    1 (800) 771-6950

Frequently Asked Questions

We serve as a convenient resource for users, customers, or readers to find solutions to
their queries without the need for direct contact with customer support

Sky offers next day funding, so Sky Paymentz customers will receive any payments made on Monday by 9:00 PM ET on Tuesday. Any payments during the weekend will be received on Tuesday. More information can be found in our help center - https://support.skysystemz.com/hc/en-us/articles/4408459370644-When-will-I-typically-receive-deposits

Yes. After completing the 5 minute registration process you can immediately start processing payments by using the Sky Systemz mobile application (App Store) (Google Play) or by logging into SkySystemz.com you can take a manual payment. You will then receive an email and phone call from your dedicated account manager to assist with any hardware purchases and the setup of your Sky account.

Sky asks basic business and personal questions during registration, such as name, address, EIN, and banking information. It takes approximately 5 minutes to complete our registration and begin processing payments. However, Sky uses next generation underwriting and verification technology to identify you as the business owner and to verify your business. If you do not answer questions accurately, we may ask additional questions or require documentation such as processing statements, drivers license, or business licenses for verification purposes.

We are required to collect your Social Security Number (SSN) under Section 326 of the USA PATRIOT Act. This law mandates financial institutions to verify the identity of individuals opening accounts to prevent fraud, money laundering, and terrorist financing. As part of this process, we use your SSN to confirm your identity and ensure compliance with federal regulations. This information is securely handled and used solely for the purposes outlined in the act.

Sky does sell equipment and offers special discount incentives for merchants that provide three recent processing statements. Sky also offers a $50 credit for every $5,000 processed in the first billing cycle for hardware purchases made during the first billing cycle. You can make purchases from the Sky online store

Sky’s service is nationwide but our physical presence to offer personalized customer service and POS setups is in three states, Kentucky, Tennessee, and Indiana and the metropolitan areas of St. Louis and Orlando.

Yes, Sky can assist with the transition and as a subscriber to Cloud Servicez we can rebuild your website if you prefer. This will keep all of your services, both in store and online in one place.

Yes. Sky Cloud Servicez offers two plans with Pro and Pro+ to build, host, and maintain custom websites. The typical buildout time is 1-2 weeks.

Sky’s support team and your dedicated account manager are available by text, email, or phone. We are always here when you need us.

Sky Systemz is not currently seeking investor capital, but your investment in our products and services helps us grow!