Customer Success Team
The Customer Success team plays a crucial role in building strong relationships with customers and driving long-term satisfaction and loyalty.
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Pay by Bank 2.0 allows customers to pay directly from their bank account through ACH. Plaid adds account and available-funds verification before qualifying payments are initiated.
The customer selects their financial institution through Plaid, securely authenticates with their bank, and chooses the account they want to use. They are then returned to complete the Pay by Bank transaction before the payment is processed through ACH.
No. Plaid verifies that funds are available to cover the transaction but does not reserve or place a hold on those funds.
Transactions of $5,000 or more automatically require Plaid verification before the ACH payment is initiated.
Yes. For payments under $5,000, Plaid verification can be configured at the merchant, customer, or individual transaction level.
No. Better account verification and bank information can help reduce certain ACH return risks, but Plaid verification does not eliminate the possibility of an ACH return.
