Sky Support Services & Timeline

Free of Charge

Register with Sky

The first step in utilizing our software and service to grow your business is to complete our registration form. It takes 10 minutes to complete.

Installation with Demo

Your account manager will install Sky at your place of business within 7 days to process payments

Initial POS Setup

Sky’s Support team will help setup your POS with settings, users, and your menu within 7 days after the information is provided. Please note this could delay your installation and demo unless you provide the necessary information in a timely manner (7 days before installation)

Online Store Creation

If you wish to have an online store that seamlessly connects with your POS, our support team can create it for your business within 5 days (after POS setup)

Initial POS or Online Store Edits

If your POS or Online Store requires edits, we will make those changes within 48 hours after the initial setup.

Additional Products, Users, or Setting Changes

While most business customers make POS changes themselves, we are available if you request any changes to your settings. Please allow 48 hours for any requested changes.

Payment & Refund Confirmation

If you are unsure of a payment or want to verify a refund, please call or text our support line and we will respond same day if during normal business hours. Typically within the hour.

If you wish to have a complete POS setup and online store at the time of installation, please provide all necessary details and any instructions specific to your place of business when you sign up and we will deliver within 7 days

Sky Hours of Operation

Monday – Saturday

8:00 AM ET – 7:00 PM ET

Emergency support (payments not working)

TEXT US (faster response) at:

(859) 927-6526

FAQ Frequently Asked Questions
Sky offers next day funding, so Sky Paymentz customers will receive any payments made on Monday by 9:00 PM ET on Tuesday. Any payments during the weekend will be received on Tuesday.
Yes. After completing the 5 minute registration process you can immediately start processing payments by using the Sky Systemz mobile application (App Store) ( Google Play) or by logging into you can take a manual payment. You will then receive an email and phone call from your dedicated account manager to assist with any hardware purchases and the setup of your Sky account.
Sky asks basic business and personal questions during registration, such as name, address, EIN, and banking information. It takes approximately 5 minutes to complete our registration and begin processing payments. However, Sky uses next generation underwriting and verification technology to identify you as the business owner and to verify your business. If you do not answer questions accurately, we may ask additional questions or require documentation such as processing statements, drivers license, or business licenses for verification purposes.
Sky first attempts to verify your identity and ownership with the last 4 of your social security number. If we are unable to verify, we will require the full social security number to satisfy federal and state guidelines surrounding Knowing Your Customer (KYC) and Anti Money Laundering (AML).
Sky does sell equipment and offers special discount incentives for merchants that provide three recent processing statements. Sky also offers a $50 credit for every $5,000 processed in the first billing cycle for hardware purchases made during the first billing cycle. You can make purchases from the Sky online store
Sky’s service is nationwide but our physical presence to offer personalized customer service and POS setups is in three states, Kentucky, Tennessee, and Indiana and the metropolitan areas of St. Louis and Orlando.
Yes, Sky can assist with the transition and as a subscriber to Cloud Servicez we can rebuild your website if you prefer. This will keep all of your services, both in store and online in one place.
Yes. Sky Cloud Servicez offers two plans with Pro and Pro+ to build, host, and maintain custom websites. The typical buildout time is 1-2 weeks.
Yes. Sky provides loans that range from $5,000 to $30,000 that are completely tied to processing volume to customers who have been using our services for more than two months.
We get asked this question weekly. As a fast growing software company we are always considering equity and debt financing options. If you would like to inquire about ownership, email and it will be forwarded to our executive team for review and consideration.