Sky’s Customer Success Team

Best of Class Customer Support and Training Services

Here at Sky we realize that getting your business going will require a little more than turning on your terminal and “Go”! Whether you need help with the onboarding process, setting up your new POS system or training to learn to utilize the software, we are here to help. Sky has a dedicated customer success team standing by to offer assistance with their expert knowledge of Sky’s software and services. Here are some services Sky has put in place to enhance your experience with the Sky Systemz’ platform.

Customer Support

Sky’s customer support team is always standing by to help you. Through customer support, you can receive assistance no matter what stage you are in with Sky. Our support team can help you with the registration process, installation with a product overview, setting up your POS, creating an online store, editing your POS or online store, payments or refunds and general ongoing tech support.

Sky Knowledge Base

Sign up for access to our knowledge base. Here you will find answers to frequently asked questions, interact with other users, add comments to articles, check the status of your support tickets and more.

Customer Training

Sky is a true partner with our merchants. Sky’s customer success agents are ready to help your business with ongoing training regarding the use of our software. We provide Zoom-based, instructor-led training, live webinars with Q&A, recorded webinars, and one-on-one training.

If you wish to have a complete POS setup and online store at the time of installation, please provide all necessary details and any instructions specific to your place of business when you sign up and we will deliver within 7 days

Sky Hours of Operation

Monday – Saturday

9:00 AM ET – 9:00 PM ET

FAQ Frequently Asked Questions

Sky offers next day funding, so Sky Paymentz customers will receive any payments made on Monday by 9:00 PM ET on Tuesday. Any payments during the weekend will be received on Tuesday. More information can be found in our help center - https://support.skysystemz.com/hc/en-us/articles/4408459370644-When-will-I-typically-receive-deposits

Yes. After completing the 5 minute registration process you can immediately start processing payments by using the Sky Systemz mobile application ( App Store) ( Google Play) or by logging into SkySystemz.com you can take a manual payment. You will then receive an email and phone call from your dedicated account manager to assist with any hardware purchases and the setup of your Sky account.

Sky asks basic business and personal questions during registration, such as name, address, EIN, and banking information. It takes approximately 5 minutes to complete our registration and begin processing payments. However, Sky uses next generation underwriting and verification technology to identify you as the business owner and to verify your business. If you do not answer questions accurately, we may ask additional questions or require documentation such as processing statements, drivers license, or business licenses for verification purposes.

Sky first attempts to verify your identity and ownership with the last 4 of your social security number. If we are unable to verify, we will require the full social security number to satisfy federal and state guidelines surrounding Knowing Your Customer (KYC) and Anti Money Laundering (AML).

Sky does sell equipment and offers special discount incentives for merchants that provide three recent processing statements. Sky also offers a $50 credit for every $5,000 processed in the first billing cycle for hardware purchases made during the first billing cycle. You can make purchases from the Sky online store

    Sky’s service is nationwide but our physical presence to offer personalized customer service and POS setups is in three states, Kentucky, Tennessee, and Indiana and the metropolitan areas of St. Louis and Orlando.

    Yes, Sky can assist with the transition and as a subscriber to Cloud Servicez we can rebuild your website if you prefer. This will keep all of your services, both in store and online in one place.

    Yes. Sky Cloud Servicez offers two plans with Pro and Pro+ to build, host, and maintain custom websites. The typical buildout time is 1-2 weeks.

    Sky’s support team and your dedicated account manager are available by text, email, or phone. We are always here when you need us.

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