Best of Class Customer Support and Training Services
Here at Sky we realize that getting your business going will require a little more than turning on your terminal and “Go”! Whether you need help with the onboarding process, setting up your new POS system or training to learn to utilize the software, we are here to help. Sky has a dedicated customer success team standing by to offer assistance with their expert knowledge of Sky’s software and services. Here are some services Sky has put in place to enhance your experience with the Sky Systemz’ platform.
Sky’s customer support team is always standing by to help you. Through customer support, you can receive assistance no matter what stage you are in with Sky. Our support team can help you with the registration process, installation with a product overview, setting up your POS, creating an online store, editing your POS or online store, payments or refunds and general ongoing tech support.
Sign up for access to our knowledge base. Here you will find answers to frequently asked questions, interact with other users, add comments to articles, check the status of your support tickets and more.
Sky is a true partner with our merchants. Sky’s customer success agents are ready to help your business with ongoing training regarding the use of our software. We provide Zoom-based, instructor-led training, live webinars with Q&A, recorded webinars, and one-on-one training.
If you wish to have a complete POS setup and online store at the time of installation, please provide all necessary details and any instructions specific to your place of business when you sign up and we will deliver within 7 days
Sky Hours of Operation
Monday – Saturday
9:00 AM ET – 9:00 PM ET